Customer Service Representative
Summary
| Title: | Customer Service Representative |
|---|---|
| ID: | 1002 |
| Location: | Upland, CA |
| Department: | Client Services |
Description
POSITION SUMMARY
Professional payroll experience is defined as direct or related involvement in at least one of the following:
• Payroll knowledge
• Accounting and Bookkeeping knowledge
• Call Center / Help Desk background
• The ability to meet deadlines
• Flexibility to work in a team environment as well as individually
Customer Service Representative II is expected to make day to day decisions regarding Client Services, scheduling, processing, training, solving customer problems and other related matters that are within the area of responsibilities and are consistent with the prevailing Department and Company policies
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
• Payroll Production, Payroll Reporting, Payroll Accounting, Payroll Systems, and Payroll Taxation
• Payroll Administration
• Payroll Education/Consulting
• Proven ability to carry out our service vision of serving clients with unrivaled performance and providing one call resolution with minimal intervention.
• Demonstrate competency of fundamental and intermediate payroll concepts
• Demonstrate knowledge of ancillary services and product solutions
• Demonstrate ability to perform simple to intermediate timekeeping set-up with minimal intervention
• Proven ability to set priorities, handle multiple tasks efficiently and work with minimal managerial intervention
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
• Successful work experience demonstrating an ability to communicate effectively, work well with others, use productive work methods, exercise sound judgment and display initiative and innovation on the job
• Demonstrate ability to perform the implementation of simple new accounts and company copy overs with minimal intervention
• Assists in creating and maintains critical support documentation in the enterprise defined knowledge repository
• High level of communication skills exemplifying successful leadership working in a team environment.
• Proven ability to effectively de-escalate customer interactions, when needed
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• Payroll knowledge
• Accounting and Bookkeeping knowledge
• Call Center / Help Desk background
• The ability to meet deadlines
• Flexibility to work in a team environment as well as individually
• Quality service orientation
• Strong focus on customer satisfaction and detail.
• Demonstrated ability in problem solving
• Ability to meet deadlines.
• Flexibility to work in a team environment as well as individually
• Internet experience and PC literate
• Microsoft Office (Excel, Word, and Outlook)
• Sufficient skill to type and enter alpha and numeric data
• Professional telephone etiquette
• High volume Call Center / Help Desk background preferred
• 2+ years of professional payroll experience and/or demonstrated proficiency of Payroll Concepts
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Professional payroll experience is defined as direct or related involvement in at least one of the following:
• Payroll knowledge
• Accounting and Bookkeeping knowledge
• Call Center / Help Desk background
• The ability to meet deadlines
• Flexibility to work in a team environment as well as individually
Customer Service Representative II is expected to make day to day decisions regarding Client Services, scheduling, processing, training, solving customer problems and other related matters that are within the area of responsibilities and are consistent with the prevailing Department and Company policies
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
• Payroll Production, Payroll Reporting, Payroll Accounting, Payroll Systems, and Payroll Taxation
• Payroll Administration
• Payroll Education/Consulting
• Proven ability to carry out our service vision of serving clients with unrivaled performance and providing one call resolution with minimal intervention.
• Demonstrate competency of fundamental and intermediate payroll concepts
• Demonstrate knowledge of ancillary services and product solutions
• Demonstrate ability to perform simple to intermediate timekeeping set-up with minimal intervention
• Proven ability to set priorities, handle multiple tasks efficiently and work with minimal managerial intervention
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
• Successful work experience demonstrating an ability to communicate effectively, work well with others, use productive work methods, exercise sound judgment and display initiative and innovation on the job
• Demonstrate ability to perform the implementation of simple new accounts and company copy overs with minimal intervention
• Assists in creating and maintains critical support documentation in the enterprise defined knowledge repository
• High level of communication skills exemplifying successful leadership working in a team environment.
• Proven ability to effectively de-escalate customer interactions, when needed
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• Payroll knowledge
• Accounting and Bookkeeping knowledge
• Call Center / Help Desk background
• The ability to meet deadlines
• Flexibility to work in a team environment as well as individually
• Quality service orientation
• Strong focus on customer satisfaction and detail.
• Demonstrated ability in problem solving
• Ability to meet deadlines.
• Flexibility to work in a team environment as well as individually
• Internet experience and PC literate
• Microsoft Office (Excel, Word, and Outlook)
• Sufficient skill to type and enter alpha and numeric data
• Professional telephone etiquette
• High volume Call Center / Help Desk background preferred
• 2+ years of professional payroll experience and/or demonstrated proficiency of Payroll Concepts
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
